| Facilities | |
| General | 24-Hour Front Desk, Breakfast Buffet, Elevator, Express Check-In/Check-Out, Heating, Luggage Storage, Newspapers, Non-Smoking Rooms, Parking, Pets Allowed, Rooms/Facilities for Disabled Guests, Safety Deposit Box. |
| Services | Fax/Photocopying, Internet Services, Packed Lunches, Shoe Shine, Tour Desk, Wi-Fi/Wireless LAN. |
| Hotel information |
| Our guests have the option of using the indoor pool of the neighbouring 4-star hotel "Panorama" (EUR 2.50 per person for an unlimited time period). |
| Room information |
| Our modern guest rooms feature bright, cheerful colours. Each room includes a bath and 2 beds, which can be pushed together if desired. Mineral water is available in the minibar. One of our floors is reserved for non-smokers, and we also offer 2 rooms which are suitable for the mobility impaired. |
| Food & beverage |
| Begin your day with our comprehensive breakfast buffet. For small snacks and drinks between meals, you find a vending machine in our lobby. Our partner hotel "Panorama" is situated directly opposite our hotel, and offers a bar with a Hanseatic and nautical theme. From 16:00 each day you can enjoy regional and seasonal specialities here, or can simply enjoy a drink at the bar. |
| Area information |
| 200 metres from the hotel you find the Billstedt-Center, which houses over 120 shops. Tennis, squash, football and bowling are possible in the Sportpark Reinbek. Our convenient location enables you to reach the city centre and its many sights quickly and easily, either by public transport or by car. The main railway station is approximately 15 minutes away, and here you find the renowned shopping street Mönckebergstraße. The new Europapassage is also worth a visit. The river Alster lies 7 kilometres away and invites you to go for walks or a sightseeing ship cruise. No visit to Hamburg is complete without a visit to the Reeperbahn and one of the musicals (the Operettenhaus lies at a distance of 8 kilometres). |
| Travel information |
| The U3 underground station of Billstedt is a 5 minute walk from the hotel. From here you can connect with the central station. |
| Important information |
| Please note that payment must be made on arrival. |
| Cancellation Policy |
| Cancellation Policy: If cancelled or modified up to 18:00 on the date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 80 percent of all nights will be charged. Children and Extra Bed Policy: All children are welcome. One child under 4 years stays free of charge when using existing bedding. Maximum capacity of extra beds/babycots in a room is 1. Deposit Policy: No deposit will be charged. VAT and city/tourist taxes: 7 % VAT is included. Service charge is not applicable. City/tourist tax is not applicable. Internet: Wireless internet is available in some hotel rooms and charges are applicable. Meal Plan: Breakfast is included in the room rate. Parking: Private parking is possible on site and costs EUR 4.50 per day. Pets: Pets are allowed on request. Charges may be applicable. The hotel reserves the right to pre-authorise credit cards prior to arrival. |








